CELL PHONE SERVICE

We have some information and links to cell phone companies

Cell phone service during COVID 19


Here are links to the cell phone companies and their help pages. They are all offering some kinds of support. Many of them are offering more expansive low cost options and increasing data for all customers.


Boost - Lots of expansion of services. If you need support with your account due to unexpected financial impacts, please contact us.


MetroPCS -  I might have a problem making my monthly payment. What should I do?

Starting March 25th, we will be offering a special discount plan with unlimited talk and text plus 2GB of capped high-speed smartphone data for just $15 a month through May 25th to help customers stay connected during these challenging times. Restrictions apply see details here. You can update your plan via the MyMetro app, or MyAccount.


T-Mobile - What if I need more time to pay my bill? We understand, if you are past due you can set up a payment arrangement online.

Verizon - Verizon will waive late fees and overage charges for 60 days from March 16 to May 13 for customers who let us know they are unable to pay as a result of economic hardship due to the COVID-19 pandemic, and we will not terminate service to those customers. Click for the latest news release.

If our customers are experiencing a hardship, they should call our customer service team to discuss their situation and available options. Customer support contact numbers, an online chat feature and support content can be found on the following pages: 


AT&T - The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. Please contact us at 800-288-2020 for AT&T broadband, residential wireless or small business services and 611 from your AT&T device for wireless service.

Also a low cost option for eligible households


Sprint - Most consumer customers on metered data (not Unlimited) plans will receive Unlimited data for 60 days (or a minimum of 2 bill cycles).

Sprint will provide an additional 20 GB Mobile Hotspot per month per line for customers that already have Mobile Hotspot in their plan for 60 days (or a minimum of 2 bill cycles).

Sprint will also provide 20 GB Mobile Hotspot per month per line to any customer that has a capable handset and does not have Mobile Hotspot today for 60 days (or a minimum of 2 bill cycles).


City of Boston Page on Connectivity


 “Keep Americans Connected Pledge” 

for the next 60 days, providers will:  

  • Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.

  • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.

  • (NEW) Waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.

  • Keep our public Wi-Fi hotspots open for anyone who needs them.

 

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